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Service and maintenance needs at a glance

With the new service dashboard, we built an interface that adapts to the different tasks of Permobil staff. The interface makes it easy for the service engineers by surfacing information that might need their attention before it becomes a problem for end-users.

Visual feedback helps navigating the dashboard

Animations bridges actions and content across the service. The example here shows an early prototype on how the interface changes to adapt to the content.

Prioritised content based on user scenarios

By only showing the content that is most relevant to the task at hand we reduce cognitive load and make sure important features are always close and never more than a tap away. The responsive UI gives Permobil's service engineers a more efficient and enjoyable experience regardless of screen size.

From our process

  • <p>Based on business objectives and the needs of engineers, technicians and customer service staff, we created wireframes with the content to ensure a visual workflow that works. The example above shows the final proposal of the service dashboard.</p>

    Based on business objectives and the needs of engineers, technicians and customer service staff, we created wireframes with the content to ensure a visual workflow that works. The example above shows the final proposal of the service dashboard.

Planned of services made easy

  • <p>We give the engineers a peace of mind knowing that they will get notified if any issues arise with wheelchairs in their fleet.</p>

    We give the engineers a peace of mind knowing that they will get notified if any issues arise with wheelchairs in their fleet.

  • <p>If the user has approved tracking from Permobil, the map module shows the current status overview and geographical position of all wheelchairs in the connected wheelchair network. Authorised staff can filter chairs based on model, area or status.</p>

    If the user has approved tracking from Permobil, the map module shows the current status overview and geographical position of all wheelchairs in the connected wheelchair network. Authorised staff can filter chairs based on model, area or status.

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"From a health perspective, being able to track the history on the chair's positions is vital for the end user experience."

Henrik Product owner at Permobil

Services we offer you

  • Discovery

    • Business analysis
    • User research
    • Experience mapping
    • Personas
    • Creative concepts
    • Prototyping
  • Innovation

    • Information Architecture
    • Wireframes
    • Interaction design
    • UX Design
    • Digital identity
  • Implementation

    • Front-end development
    • Development roadmap

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